Customer Engineer

The role

Be the technical expert our customers rely on. Help them set up, integrate, and succeed with Ion — and feed their pain points back to product.

What you'll do

• Own technical support for EU timezone customers.
• Help customers design and build automations.
• Debug integration issues and write fix PRs when needed.
• Create internal docs and runbooks from common questions.
• Bring customer feedback into product prioritization.

We're looking for

• 3+ years in technical support, solutions engineering, or SRE.
• Strong debugging skills across web stacks.
• Comfortable reading and writing TypeScript.
• Excellent written communication — empathy is non-negotiable.
• EU timezone (UTC±3).

Nice to have

• Experience with Zapier, Workato, or similar automation tools.
• Experience supporting SaaS products at scale.

How to apply

Send us an email at careers@ion.appwith your resume and a short note on why you're interested. No cover letter templates — just tell us what you want to build.

We respond to every application within 5 business days. The process is: intro call (30min) → take-home or work sample (paid) → pair session (1hr) → offer. Total time: ~2 weeks.